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Agility Logistics

Reviews 16,928 · 2 stars rating 1.8
Payment Service
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Review summary ✧

Based on reviews, created with AI
Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, citing issues with fund availability, unexpected fees, and difficulties with transactions. Customers also frequently reported problems with customer service, noting unhelpful responses, long wait times, and a lack of resolution for their concerns. The overall service was often described as poor, with many experiencing account closures and a lack of support for their businesses. Some people were dissatisfied with the response times, mentioning that their inquiries went unanswered for extended periods. Additionally, the refund process was a source of frustration for many, with difficulties in receiving refunds or delays in their processing. Conversely, a small portion of people felt that the service was good, highlighting positive interactions with customer support and smooth payment processing.
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Company details

Payment Service
Written by the company
Millions of businesses of all sizes, from startups to large enterprises, use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet

Contact info

510 Townsend Street, 94103, San Francisco, United States
https://support.stripe.com/contact
stripe.com
1.8
Poor
Rating stars
17K reviews
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1-star

How is the TrustScore calculated?

Replied to 89% of negative reviews

Typically replies within 1 week

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★ 1.8

All reviews

16,928 total · Write a review
5-star 39%
4-star 4%
3-star 3%
2-star 3%
1-star 51%
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Top mentions
VC
Victor Calder
IT · 22 reviews
1 day ago
★★★★★

You can feel the scale they...

You can feel the scale they operate at. Processes are structured and they respond quickly when something goes off track. Solid experience overall.
May 14, 2026 Unprompted review
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VM
Victor Mowbray
SE · 13 reviews
3 days ago
★★★★★

One thing I noticed with Agility...

One thing I noticed with Agility is they don’t panic when something changes last minute. We had routing issues pop up halfway through a shipment and they handled it pretty calmly. Felt like they’d seen worse before.
May 12, 2026 Unprompted review
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TR
Tavian Rook
DE · 14 reviews
4 weeks ago
★★★★★

Good service, no major issues. Everything...

Good service, no major issues. Everything arrived as expected.
April 17, 2026 Unprompted review
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HP
Haley Pryce
PL · 30 reviews
4 weeks ago
★★★★★

I’ve dealt with different freight companies...

I’ve dealt with different freight companies before, and Agility feels more structured. You don’t have to chase updates all the time, which is such a relief. There’s still room for improvement in some local coordination, but overall I trust them with important shipments.
April 17, 2026 Unprompted review
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CH
Corvin Hale
DE · 17 reviews
4 weeks ago
★★★★★

Solid logistics partner. Not the cheapest,...

Solid logistics partner. Not the cheapest, but reliable enough to keep using.
April 17, 2026 Unprompted review
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TL
Tom Lynch
SE · 14 reviews
4 weeks ago
★★★★★

We had a pretty complex project...

We had a pretty complex project involving multiple destinations and tight deadlines, and I was honestly expecting chaos. But their team managed to coordinate everything surprisingly well. There were a couple of tense moments, sure, but they stayed responsive and didn’t just disappear when things got tricky. Felt like they were actually involved, not just pushing tickets around.
April 17, 2026 Unprompted review
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SC
Sienna Calderon
ES · 13 reviews
4 weeks ago
★★★★★

Decent experience overall. Shipments arrived fine,...

Decent experience overall. Shipments arrived fine, support replies could be a bit faster sometimes, but nothing too frustrating.
April 17, 2026 Unprompted review
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Alaric Duvant
NL · 30 reviews
4 weeks ago
★★★★★

I run a small import business,...

I run a small import business, and honestly I was a bit nervous switching to a bigger logistics provider. But Agility turned out to be easier to deal with than expected. Their onboarding wasn’t complicated, and I didn’t feel lost in the process. What I liked most – they don’t overpromise. If something takes longer, they say it upfront. That kind of honesty saves a lot of stress.
April 17, 2026 Unprompted review
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MC
Mirela Cortez
US · 13 reviews
4 weeks ago
★★★★★

Used them for a few larger...

Used them for a few larger shipments, mostly okay experience. Communication was good, just had a small delay once but nothing critical.
April 17, 2026 Unprompted review
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DK
Dorian Kessler
IE · 28 reviews
4 weeks ago
★★★★★

We’ve been working with Agility for...

We’ve been working with Agility for about a year now, mainly for cross-border shipments between Europe and the Middle East. Not everything is perfect (logistics rarely is), but I honestly like how transparent they are when something goes off schedule. Instead of ghosting, they actually explain what’s happening and give realistic timelines. That alone already puts them above many others I’ve tried. Tracking is clear, documentation is handled without constant back-and-forth, and their team feels like they know what they’re doing.
April 17, 2026 Unprompted review
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