Agility Logistics

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Review summary ✧

Based on reviews, created with AI
Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, citing issues with fund availability, unexpected fees, and difficulties with transactions. Customers also frequently reported problems with customer service, noting unhelpful responses, long wait times, and a lack of resolution for their concerns. The overall service was often described as poor, with many experiencing account closures and a lack of support for their businesses. Some people were dissatisfied with the response times, mentioning that their inquiries went unanswered for extended periods. Additionally, the refund process was a source of frustration for many, with difficulties in receiving refunds or delays in their processing. Conversely, a small portion of people felt that the service was good, highlighting positive interactions with customer support and smooth payment processing.
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Company details

Payment Service
Written by the company
Millions of businesses of all sizes, from startups to large enterprises, use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet

Contact info

510 Townsend Street, 94103, San Francisco, United States
1.8
Poor
Rating stars
17K reviews
5-star
4-star
3-star
2-star
1-star

How is the TrustScore calculated?

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

★ 1.8

All reviews

16,928 total · Write a review
5-star 39%
4-star 4%
3-star 3%
2-star 3%
1-star 51%
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Top mentions
HC
Hannah Crowe
US · 20 reviews
2 months ago
★★★★★

Agility helped us move equipment across...

Agility helped us move equipment across several countries during a very stressful project. I expected chaos, but they were surprisingly organized. There were a few schedule changes, which is normal, but someone always kept us informed. That made a huge difference.
August 6, 2026 Unprompted review
CB
Connor Blythe
ES · 28 reviews
2 months ago
★★★★★

A dependable partner for international freight.

A dependable partner for international freight.
July 28, 2026 Unprompted review
NR
Nadia Rowan
US · 12 reviews
2 months ago
★★★★★

Not the cheapest option, but definitely...

Not the cheapest option, but definitely one of the more professional logistics providers we’ve worked with. I’d rather pay a bit more and not spend my day chasing updates.
July 16, 2026 Unprompted review
OF
Owen Fletcher
IE · 29 reviews
3 months ago
★★★★★

Reliable service and clear communication throughout.

Reliable service and clear communication throughout.
July 6, 2026 Unprompted review
VW
Vanessa Whitfield
IE · 30 reviews
3 months ago
★★★★★

I’ve dealt with enough freight companies...

I’ve dealt with enough freight companies to know that responsiveness matters more than flashy promises. Agility was consistently quick to answer and very honest when issues came up.
June 26, 2026 Unprompted review
CM
Camille Mercer
PL · 23 reviews
3 months ago
★★★★★

We had a shipment with a...

We had a shipment with a ridiculous amount of paperwork and customs requirements. Somehow they kept everything under control. Honestly, I slept better once they took over the process.
June 16, 2026 Unprompted review
TC
Tobias Cooper
SE · 28 reviews
4 months ago
★★★★★

Big company, but the people I...

Big company, but the people I dealt with were approachable and genuinely helpful.
June 8, 2026 Unprompted review
JH
Julian Hart
US · 28 reviews
4 months ago
★★★★★

Their tracking and reporting tools were...

Their tracking and reporting tools were actually useful.
May 28, 2026 Unprompted review
EC
Ethan Crowe
PL · 27 reviews
4 months ago
★★★★★

Agility Logistics helped coordinate several freight...

Agility Logistics helped coordinate several freight movements during a busy period for our business. There were a couple of schedule changes along the way, but communication stayed clear and the cargo arrived exactly as expected. Solid and dependable overall.
May 20, 2026 Unprompted review
CR
Colin Reeves
PT · 25 reviews
5 months ago
★★★★★

Agility Logistics handled a pretty messy...

Agility Logistics handled a pretty messy cross-border order for our company and somehow kept it under control. Not everything moved fast, but communication was solid and I always knew what was happening. That matters more to me than fake “perfect delivery” promises.
May 15, 2026 Unprompted review