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Agility Logistics

Reviews 16,928 · 2 stars rating 1.8
Payment Service
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Review summary ✧

Based on reviews, created with AI
Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, citing issues with fund availability, unexpected fees, and difficulties with transactions. Customers also frequently reported problems with customer service, noting unhelpful responses, long wait times, and a lack of resolution for their concerns. The overall service was often described as poor, with many experiencing account closures and a lack of support for their businesses. Some people were dissatisfied with the response times, mentioning that their inquiries went unanswered for extended periods. Additionally, the refund process was a source of frustration for many, with difficulties in receiving refunds or delays in their processing. Conversely, a small portion of people felt that the service was good, highlighting positive interactions with customer support and smooth payment processing.
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Company details

Payment Service
Written by the company
Millions of businesses of all sizes, from startups to large enterprises, use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet

Contact info

510 Townsend Street, 94103, San Francisco, United States
https://support.stripe.com/contact
stripe.com
1.8
Poor
Rating stars
17K reviews
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1-star

How is the TrustScore calculated?

Replied to 89% of negative reviews

Typically replies within 1 week

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★ 1.8

All reviews

16,928 total · Write a review
5-star 39%
4-star 4%
3-star 3%
2-star 3%
1-star 51%
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Top mentions
VW
Vanessa Whitfield
IE · 30 reviews
4 days ago
★★★★★

I’ve dealt with enough freight companies...

I’ve dealt with enough freight companies to know that responsiveness matters more than flashy promises. Agility was consistently quick to answer and very honest when issues came up.
June 26, 2026 Unprompted review
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CM
Camille Mercer
PL · 23 reviews
2 weeks ago
★★★★★

We had a shipment with a...

We had a shipment with a ridiculous amount of paperwork and customs requirements. Somehow they kept everything under control. Honestly, I slept better once they took over the process.
June 16, 2026 Unprompted review
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TC
Tobias Cooper
SE · 28 reviews
3 weeks ago
★★★★★

Big company, but the people I...

Big company, but the people I dealt with were approachable and genuinely helpful.
June 8, 2026 Unprompted review
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JH
Julian Hart
US · 28 reviews
1 month ago
★★★★★

Their tracking and reporting tools were...

Their tracking and reporting tools were actually useful.
May 28, 2026 Unprompted review
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EC
Ethan Crowe
PL · 27 reviews
1 month ago
★★★★★

Agility Logistics helped coordinate several freight...

Agility Logistics helped coordinate several freight movements during a busy period for our business. There were a couple of schedule changes along the way, but communication stayed clear and the cargo arrived exactly as expected. Solid and dependable overall.
May 20, 2026 Unprompted review
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CR
Colin Reeves
PT · 25 reviews
2 months ago
★★★★★

Agility Logistics handled a pretty messy...

Agility Logistics handled a pretty messy cross-border order for our company and somehow kept it under control. Not everything moved fast, but communication was solid and I always knew what was happening. That matters more to me than fake “perfect delivery” promises.
May 15, 2026 Unprompted review
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VC
Victor Calder
IT · 22 reviews
2 months ago
★★★★★

You can feel the scale they...

You can feel the scale they operate at. Processes are structured and they respond quickly when something goes off track. Solid experience overall.
May 14, 2026 Unprompted review
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VM
Victor Mowbray
SE · 13 reviews
2 months ago
★★★★★

One thing I noticed with Agility...

One thing I noticed with Agility is they don’t panic when something changes last minute. We had routing issues pop up halfway through a shipment and they handled it pretty calmly. Felt like they’d seen worse before.
May 12, 2026 Unprompted review
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TR
Tavian Rook
DE · 14 reviews
2 months ago
★★★★★

Good service, no major issues. Everything...

Good service, no major issues. Everything arrived as expected.
April 17, 2026 Unprompted review
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HP
Haley Pryce
PL · 30 reviews
2 months ago
★★★★★

I’ve dealt with different freight companies...

I’ve dealt with different freight companies before, and Agility feels more structured. You don’t have to chase updates all the time, which is such a relief. There’s still room for improvement in some local coordination, but overall I trust them with important shipments.
April 17, 2026 Unprompted review
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